Forum:Really needing some help!

I recently got really into this game, HIGHLY ADDICTED! Great game, but now I see a problem I need to bring up for stuff gets outta hand here! For one I spent already $200 and spent MOST of them on the Gems trying to get good characters and all I got was rares or super rares...I mean seriously?? $200 and not even one good Character and Im seeing these low levels getting MEGA RARES in a few shots?!? Also Im tired of doing these Dungeons on the highest difficulty and when I die I cant buy more Gems forcing me to give up a HUGE loot! IF this game a scam??? Because I want to know before I take action on this!