Talk:Frequently Asked Questions/@comment-33907615-20171209034037/@comment-28098781-20180422152930

Did you get it taken care of? If not: First make sure you have the game connected to FaceBook. Important or it won't be able to restore your game and you'll have to start over!

Next uninstall the game from your device, reinstall it and go to settings. (first you'll have to accept today's gifts)  Scroll down to where it says "Connect to FaceBook" and click YES. It will then say you have a game already and do you want to restore it. Tell it YES. It will delete the new game and reinstall your old one at the point you left off. Hopefully, if your issue isn't already solved, this will solve it for you.