User blog:Dasupahplayer/Problem Solved!

Whew! Alright, first thing first.

I decided to contact Gumi via the Internet about my current dilemma:

Hello! I've been a good fan of this game and stuff. But I need some help; apparently when I tried logging in my Brave Frontier's Facebook account, I can't seem to log in. Example: (using a guest account) Friends > Add Facebook Friends > Log in to Facebook > Accept changes in Facebook etc. > Found saved game > Confirm > Unexpected Error, cannot log in. (when logging in Facebook during the title screen, I've met Lucius again in the beginning) Please help fix this problem, I don't know if I'm banned or not. I just want to play :)

And after some time, they replied with this (and they say customer support is a tad slow):

Greetings from the Land of Ice and Snow,

Hello Aaron. Thanks for reaching out to us. By analyzing, it appears that you are having difficulties accessing your account. May I ask you to do the following in order to retrieve your account.

1. Restart your application and try to use the "Clear User Data" feature then try re-launching your application. Follow the link for full instructions. (link) (Tap and Hold the Red Crystal handle of the sword)

2. Login the Facebook account that you want to use. In your case, you want to retrieve player-id 4349998936, kindly login this Facebook account on your device's Facebook app (an account).

3. Open your Brave Frontier app. At the lower right corner, there is Facebook Logo, it will ask you two things, Facebook Login or Cancel. Simply select or tap Facebook Login.

Wait for the game to download some data and your desired account will be opened.

Update us once you have performed the process.

Thank you very much for your continuous support.

Let me bless you with my icy power and so your freezing hands will stop shivering. Now come and let's continue to slide and glide through frozen mountains and help the lost find their way through the snowy path.

Regards, Brave Frontier Team - Avalanche Jack

Apparently, I have been using a NEW Facebook account to access Brave Frontier! My old save account is actually on another Facebook account. No wonder I keep on getting these strange errors!

TL;DR: Account mixup, and I'M BACK! YEAAAAAAAAAAAAAAA~