Board Thread:Technical Issues/@comment-29220207-20161028070343/@comment-28090842-20161030141847

Hello. About the 'glitched' summon gate...

According to the game's advisory, press the logo at the title screen for 5 seconds (the text with 'Brave Frontier') Select yes when asked to clear user data.

Note from the actual advisory: This method of "Clear user data" does not affect your account's important saved information (Units, Gems, Zel, Karma, etc.) The advisory can be seen under the 'Important News' in the game.

Are you perhaps talking about the Zenia alt-art that was sent on the Present Box? If so, then that was an alt art of Zenia 7*. You'll get the alt-art but not a Zenia unit.