User blog comment:Dark God Chenzo/I've Been Hacked!/@comment-26407503-20160530041219

English is not your first language?

"Someone keeps hacking my account whenever I leave [t]he house". First assumption is that it's your friend or family member. But what are they doing exactly that you define as "hacking" because you then said they "just uses my account" which is very vague. "i don't k[n]ow [what I], did to get banned?" Are you saying that when you opened the game, it said your account was closed / under review / banned or are you saying that you could be banned?

In a serious note, if you got "hacked", that can be due to many reasons.

1. You leave the game running while you were gone somewhere with your device still on. That is entirely your fault because if somebody uses your gems and summon, that's not Gumi's problem to give you back your gems.

2. Using 3rd party tools. Basically, you use some tool to cheat in Brave Frontier and Gumi detected it. It can include sphere injecting, increase all stats to x amounts, god mode etc. Can also include doing surveys that allows you get a password to use a generator to generate gems (called a keygen which is usually a scam)

'''3. Giving out your info somewhere on the internet. '''If you post any personal info about your account, you are potentially exposing yourself to an unknown hacker somewhere in the world. People say that they won't be able to hack your account from just your user name but trust me they can. A screenshot of your amount of gems, name, level, and ID is all it takes for a hacker to steal your account (generally the name and level is good enough but they target the people with gems).

IF you feel that there is suspicious activity on your account (or you got banned by Gumi), file a ticket asking to check if there was anything suspicious on your account in the last couple weeks / why they banned you for. Depending on the answer (either from a human person reading your ticket or a bot that won't help), you may find your solution there.

If your account is still working / you made a new account, here is advice that you may want to consider

1. Blur out the top portion of the screen that displays your name, gems, level, and Energy when sharing a screenshot to anybody on the internet.

'''2. Don't post personal information on suspicious websites. Only post something like your ID on a site you trust.'''

'''3. Pause the battle and turn off the game (Exit the game on PC) if your going to leave somewhere. It depends on where you are and how much you trust the people around you.'''

If you wish to submit a request, click this text