Talk:FAQ-Technical/@comment-38627007-20190225022510/@comment-26407503-20190225055910

You would want to first bind your account to a facebook account (if you don't have one, you can create one which is pretty easy to do so). After you binded your account, you will have to do a full download / redownload of the game (which can be done by tapping and holding onto the sword icon at the game's login screen). If that doesn't work you'll have to send a ticket to gumi to help you with it.