How To File a Report

Advisory - How To File a Report
Note: Advisory was posted last Feb 17, 2014 PST

Greetings Summoners!

Thanks to you, our loyal players, our community is growing by leaps and bounds and continues to do so at a breakneck pace! It's amazing how many people have joined us, especially in recent months, so thank you! However, because of Facebook's technical limitations, we are finding it challenging to address all your issues at a pace that we find acceptable via the Private Messaging (PM) system.

Therefore, in order to serve you better, we are pleased to announce that significant improvements have been made to our customer support systems. You may send your inquiries via e-mail (mailto: support@gumi.sg) or via the in-game ticketing system!

 How to file a report through email: 
 * 1) Input support@gumi.sg as recipient (To: )
 * 2) Subject: Brave Frontier - 
 * 3) The message should include the following details:
 * Description of concern
 * Date encountered

 How to file a report through in-game support system: 

1)  Access the “Contact Us” form via Menu  -> Help -> Contact Us



2) Type in your e-mail, your message, your Player ID, and Select a reason for your report. Make sure your report is as accurate and  as detailed as you can get!

3)  Common reasons:


 * Report a technical issue – missing units or items and gameplay issues


 * Issue with shop – all Gem related concerns: incomplete purchases, missing Gems due to bugs


 * Provide feedback – suggestions for game features & events, feedback about recent events


 * Other – any other concerns not included in the categories listed above

4)  Once the form is complete, press Send. Regularly check your provided e-mail from time to time to see the response from our staff.

Please be informed that effective Feb 18, 2014 PST (Feb 18, 8AM GMT or Feb 18, 4PM GMT +8), Private Messaging (PM) to the Brave Frontier Facebook page will be disabled. Rest assured, we will do our best to answer the remaining messages on our Facebook Page. It would be very much appreciated if you could also send your concerns through our official support channels (email or in-game “Contact Us” option)!

Thank you very much for your understanding and continued support, Summoners! May you experience greater adventures at Grand Gaia!