User blog comment:Phoenix God 9842/Can't Play BF/@comment-25943092-20160718194229

Try uninstalling the app and redownloading and installing it on the same device. If you connected with Facebook, there shouldn't be any problem getting all your game data. Before I changed devices, I wasn't connected with Facebook and never had problems getting all my data reloaded after uninstalling and reinstalling on the same device. I've been on BF for 3 years and haven't lost my original game even though I've had to uninstall and reinstall over a dozen times. Good luck!